Payment Express - Critical Security Changes - Reminder for TLS1.2

In relation to the below you may have received from Payment Express recently - This was a mass email sent to all Payment Express customers, E-retailer users have no need to worry as E-retailer uses the DPS Hosted Payment Solution so no further action is required.

Critical Security Changes - Reminder for TLS1.2

Payment Express would like to remind merchants that the requirement for TLS1.2 starts soon - 17th April 2018.
These may affect merchant applications so it is critical that your IT/development staff are aware of this in advance. Please see our Security Roadmap webpage for further information:
We have written guides to help our customers understand and prepare for these changes, which are linked on the Security Roadmap page in the 'Guides' section.
The protocol will remain available until the 30th June as an absolute drop-dead date. After this date this protocol will not be supported moving forward, this is driven by industry mandates. We cannot guarantee the stability of the TLSv1.0/1.1 protocol between April 17 and June 30. We will be disabling the protocol periodically to raise awareness for merchants that still need to make changes to their systems.

SSL certificates

We have noticed that some websites do not have an SSL (secure sockets layer) certificate attached.
We strongly recommend that all websites carry an SSL Certificate for the following reasons:

1) Provides the confidence to a visitor to your website that their information will be safe and secure.

2) Google will flag all the websites without SSL and display a “Not Secure” message when someone visits. This has already started with Chrome V56. .
SSL Your Connection is nor private
3) Google have indicated that they will provide higher SEO strength to websites which are secure with an SSL certificate

4) This is recommended requirement when using third part payment options like Laybuy, Part Pay or After Pay.

An SSL certificate can be purchased for the licence of a year and implemented by Kudos to your website, these start from $85+gst for the certificate + an additional $25+gst for implementation.

Effect on SEO rankings

When an SSL Certificate is issued the URL structure of your site will change and you may initially see a drop in your rankings. Generally, Google will get the idea sooner or later, and they will restore most or all of your rankings and traffic once they realise. It may take anywhere from two weeks to two months, with an average of one month before most rankings and traffic are restored.
Please contact us if you wish to proceed with purchasing an SSL Certificate and we can commence with the process.

SSL Certificates to be re-issued

SSL Certificate Changes

Your website is likely to be using an SSL Certificate issued by RapidSSL which was managed under the umbrella of Symantec.   Last year Google found a   series of questionable website authentication certificates issued by Symantec Corporation’s PKI business, which operates a series of Certificate Authorities under various brand names, including Thawte, VeriSign, Equifax, GeoTrust, and RapidSSL,.that did not comply with the industry standard.

As a result of this Google has issued notice that around the week of October 23, 2018, Chrome 70 will be released, which will fully remove trust in Symantec’s old infrastructure and all of the certificates it has issued including the SSL Rapid Certificates.

Panic not! - We are able to update all existing certificates so that they comply with Googles requirements.   We will be progressively updating each site and a Kudos staff member will be in contact when this is to be done.   There is no charge for this update for compliance..

Rapid SSL

8th Avenue Watch Company launch a new e-retailer site

Congratulations to 8th Avenue Watch Co who are Australia’s largest retailer of independent Swiss Made watches - in launching their new website.

8th Avenue stores may be found in Melbourne’s Emporium Shopping Centre, Chadstone Shopping Centre, and Gold Coast’s Pacific Fair Shopping Centre.

8th Avenue Watch Co

CI Office gets a face lift!

Inspired by Windows 10 ....

We have introduced a fresh new menu structure for Counter Intelligence Office which provides an easier to use interface.   Customer feedback has been very positive.

The left click/right click functionality continues.   See this in Version 11  Build 440 +  released 22/07/17

Counter Intelligence menu

Laybuy Payment Introduced

Laybuy allows your customers to receive today and pay later.

Laybuy increases basket size, improves conversion and removes credit risk, all while making purchases more affordable for your customers.

Laybuy lets you receive your online purchase now and spread the total cost over 6 weekly automatic payments. Interest Free.

Required Versions:

Counter Intelligence POS – Version 11 Build 440 +

e-retailer – Version +

Note: Your e-retailer site will need to carry an SSL certificate


e-retailer sample site:

Laybuy now available with CI POS

New HP MX12 Tablet installed by Kudos into Great Kiwi Yarns

HP MX-12 brings a tablet to the sales floor – Kudos have recently made one of the first New Zealand installations of the new HP MX 12 tablet – including a retail jacket and docking station.

The MX 12 may be clicked from the docking station and used on the shop floor for customer interaction.  A Bluetooth barcode  scanner may be used for scanning items and then the output can be sent to either a network Receipt Printer or emailed to the customer.    IP based EFTPOS may also be addressed remotely across the network

HP MX12 tablet

Sitting in the docking station.

HP MX12 Tablet on sales floor

Working with a customer on the shop floor.

PartPay introduced

By giving your customers the option of spreading their purchase over four payments, you can expect fewer abandoned baskets and an uplift in average purchase. 

You get the things you want from your favourite New Zealand websites today, and pay them off every fortnight with no interest or fees.

Smart for retailers

The PartPay model is proven to drive traffic to your store, increase the average purchase price and reduce the number of abandoned baskets – what’s not to love?


Required Versions:

     e-retailer – Version +

     Counter Intelligence POS – Coming soon


e-retailer sample site:

AfterPay arrives ...

Afterpay it! Shop now, pay over time.

Buy what you want today, pay for it over four equal fortnightly instalments. Use your debit or credit card, get approved instantly.

 Afterpay has finally arrived in New Zealand and has been implemented on a select number of websites – including one e-retailer site at

Required Versions:

     e-retailer – Version +


After Pay now available with Counter Intelligence